Return & Refund Policy

Return Policy 

Returns will be accepted only in case of defective or damaged products or incorrect products. Returns must be initiated within 2 days from the date of delivery.

Eligibility criteria for Returns -

To be eligible for a return, it must meet ALL the below mentioned conditions:

  • Items must be unused and unworn
  • Original tags must be attached
  • Items must be in original packaging
  • No alterations or modifications made to the product
  • The product must be in the same condition as it was received.
  • Veora Fashion will not be responsible for products lost or damaged during return transit
  • The opening video of the parcel from beginning till end is MUST.

How to Initiate a Return process -

  1. Contact us within 2 days of delivery at:
    • Email: veorafashion26@gmail.com
    • WhatsApp: +91 8446928305
    • Hours: 10:00 AM to 6:00 PM (All days)
  2. Provide your order number and reason for return
  3. Our support team will guide you accordingly
  4. Pack the item securely in its original packaging with tags attached

 

Refund Policy

  • Refunds will be processed within 7-10 business days after we receive and verify the returned item as per the policy.
  • Refunds will be issued to the original payment method
  • COD charges are non-refundable
  • Original shipping charges are non-refundable

Non-Returnable Items

  • Items without tags or missing tags
  • Worn, washed, or altered items
  • Damaged packaging
  • Items marked as "Final Sale" or purchased during special promotions (unless otherwise specified)

If you receive a damaged or defective or wrong product:

  • Contact us immediately at veorafashion26@gmail.com
  • Provide video and photos of the defect/damaged product (video must be from beginning till end without cut)
  • We will arrange for a replacement or full refund (except original shipping charges and cod charges) at no additional cost
  • Shipping cost for defective/damaged /wrong products will be covered by Veora Fashion